Introduction

Welcome to Turf Nation. These Terms and Conditions govern your access to and use of our facilities and services. By visiting our facility or using our services, you agree to comply with these terms.

User Conduct

To ensure a safe and enjoyable experience for everyone, we expect all visitors to:

1. Respect our staff, facility, and other guests at all times.
2. Outside food or beverages is strictly prohibited inside the entire Turf Nation premises.
3. 
   
4. Abide by all posted guidelines and rules for each sports area.
5. Use equipment responsibly and report any damages or malfunctions to staff.
6. Refrain from engaging in disruptive or dangerous behaviors.
7. Smoking or vaping in turf area
8. Alcohol or drug use before/during matches
9. Littering (bottles, wrappers, gear)
10. Fighting/abusive language
11. Damage to property/equipment
12. Unauthorized field use (without booking)
13. Wearing metal-studded boots/unsafe gear
14. Climbing fences, nets, goalposts
15. Plucking flowers
16. Playing outside turf boundaries
17. Playing in garden/landscaped areas

Booking Confirmation

Booking will be confirmed only upon receiving payment. The full slot fee must be paid before the match begins.

Standard Cancellation

If cancellation is required, the customer must notify us at least 48 hours prior to the scheduled booking time. Please note that no monetary refund will be provided under any circumstances.

However, if the cancellation request is made at least 48 hours in advance, the booking amount will be retained as a credit and may be used to reschedule the booking to any available slot within the next 3 months, subject to slot availability.

If the rescheduled booking is not utilized within this 3-month period, the credit will expire automatically and no refund or further extension will be provided.

Late Cancellation

Failure to inform cancellation at least 48 hours in advance will result in forfeiture of the full advance amount. If the authority decides to charge the full slot fee, the customer shall be liable to pay. This policy also applies to bookings made on the same day or 1– 2 days prior to the scheduled time. In such cases, customers have no right to reschedule or request a refund.

Tournaments & Events

For tournaments or special events, prior approval must be obtained at the time of booking. Otherwise, the authority reserves the right to charge additional fees for event-specific arrangements or even cancel the slots without refund.

Rescheduling & Reservation

The authority exclusively holds the right to reschedule or reserve any booking.

Contact Us

If you have any questions regarding these Terms and Conditions, please contact us at:

Phone: +8801814-460000

Email: info.turfnation@gmail.com

Thank you for choosing Turf Nation. We are committed to ensuring a safe, enjoyable, and respectful environment for all our visitors.